Zero Tolerance Policy

TEXAS DEPARTMENT OF LICENSING & REGULATION Section 2402

Eco Ride Transport LLC and its parent companies, subsidiaries and affiliates strictly adheres to the regulations as codified in Sec.2402.106 of the Transportation Network Companies Operations Code administered by the Texas Department of Licensing and Regulation.

Eco Ride Transport has a zero-tolerance drug and alcohol policy for drivers. 

If you suspect that a driver is under the influence of drugs or alcohol, request to END THE TRIP IMMEDIATELY. After the driver has ended the trip, call the authorities by dialing 911 or your local non-emergency assistance line.

Eco Ride Transport requests that any passenger who feels that their driver was under the influence of drugs or alcohol file a prompt complaint in the app by tapping the menu on the top left, then tap conversations bubble, then tap get support or email us at  info@ecoridemedicaltransport.com

Eco Ride Transport will take immediate action after receipt of the complaint.

If a driver is accused of being under the influence while on the Eco Ride Transport platform, we will conduct an internal investigation into the reported incident and immediately suspend the driver’s access to the company’s digital network for the duration of the investigation.

Eco Ride Transport shall maintain records relevant to each complaint for at least two years after the date the complaint was received.